Account
What should I do if I cannot remember my password?
If you have forgotten your password, select the “Forgot Password” link on the login screen. You will be prompted to answer your security question. Once answered correctly, you will receive a message saying your password has been reset. Check your email inbox for confirmation and then log in using the new password.
How do I activate my account after signing up?
Shortly after registering, you will receive a verification email sent to the address you used during sign-up. Click the link provided in the email to complete your account activation. Verifying your account allows you to receive updates, promotions, and important information from the casino.
What should I do if my game crashes or stops responding?
If your game becomes unresponsive, you can close it using Task Manager on Windows or Activity Monitor on Mac. Use the shortcut CTRL + ALT + DEL to open Task Manager, then locate and close the casino application. This helps restore your session when you log in again.
Why am I seeing a ‘Player already connected’ message when logging in?
This message usually appears if you did not log out correctly from a previous session. Make sure to always use the logout button when leaving the instant-play version. If the problem continues, restart your device and try again.
The cashier window is not opening. How can I allow pop-ups?
Some browsers block pop-up windows by default, which can prevent the cashier from opening. To fix this in Internet Explorer, go to Tools, then Internet Options, open the Privacy tab, and untick the pop-up blocker setting. In Chrome, go to Settings, expand advanced settings, and under Privacy, choose Site Settings. From there, enable pop-ups for the KatanaSpin site and restart your browser.
Bonuses
How do I redeem a free bonus offer?
If you have received a free bonus code, open the Cashier and go to the Bonuses section. Enter your code in the provided field and click Submit. Your bonus will then be added to your account automatically.
Which games qualify for bonus wagering?
Most of our bonuses apply to slot machines and scratch card games, unless otherwise stated. Be aware that eligible titles can vary between promotions. For full clarity, review the Bonus Terms in the Promotions section or check the linked Bonus Policy.
Where can I monitor the progress of my bonus terms?
To view your bonus progress, open the Cashier and click on the Bonuses tab. You will see your remaining wagering requirement and how much you have already completed. Since requirements vary per bonus, we advise reading the terms carefully to avoid confusion.
Deposits and Withdrawals
Which deposit options are available to UK players?
KatanaSpin supports deposits through major payment providers including Visa, Mastercard, Skrill, Neteller, and other trusted e-wallets. To view specific options available in your region, open the Cashier and navigate to the Deposit section.
Do I need to provide documents when requesting a withdrawal?
For your first withdrawal or when receiving funds via bank transfer, you may be asked to provide identification documents. These usually include a recent utility bill, photo ID such as a passport or driving licence, and a masked image of your payment card. If withdrawing to an e-wallet, provide the account email or ID used.
How much time does it take to receive my funds after requesting a withdrawal?
Bank transfers typically take up to five business days to complete. For more accurate timelines, consult the Withdraw section of the Cashier based on your payment method.
Why am I unable to withdraw with a bonus still active?
Withdrawals cannot be processed while an active bonus remains unfulfilled. Before cashing out, complete the wagering requirement displayed in your Bonus section. Once the requirement is cleared, your funds become available for withdrawal.
Can I apply play limits to control my activity?
Yes, you can manage deposit and session limits from the Personal Settings area. These tools help support safe and responsible gambling. You may also restrict account access for specific periods if needed.
Are there any transaction fees when making a deposit or withdrawal?
If any fees apply during payment processing, they will be displayed clearly in the cashier before confirming the transaction.
Security
Is it secure to gamble at KatanaSpin casino?
KatanaSpin is fully certified and operates in accordance with licence standards. Both the platform and its internal systems follow strict safety protocols, ensuring a trusted gaming environment.
How is my data protected while using the platform?
We use strong encryption to safeguard your information. All communication between your browser and our servers is protected by TLS 1.2, including ECDHE_RSA and AES_128_GCM encryption methods. These measures ensure your financial details and personal data remain private and secure.
Can I access KatanaSpin games on my mobile or tablet?
Yes, our casino software supports a wide range of devices including desktops, tablets, and smartphones. You can enjoy a smooth experience directly through your browser without downloading an app.
Which software developers power the games at KatanaSpin?
The platform features games from top providers such as Evolution, NetEnt, Amaya, NextGen, and WMS. With a wide selection from reputable developers, there is something to suit every type of player.