Last Updated: July 09, 2025
Introduction
At Katanaspin, we believe in keeping things simple and transparent. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, create an account, make deposits, or play our games.
We want you to understand your data privacy rights, how we share information, and how we personalize your experience. Please read this policy carefully, as it contains important information about your rights and our practices.
If we make significant changes to this policy, we will notify you in advance.
All Katanaspin employees receive regular training on information security and must follow strict confidentiality procedures when handling your data.
For questions about data protection, contact our Data Protection Officer at [email protected].
Our Privacy Promise
Your privacy matters to us. We promise to:
- Keep your personal information safe and secure
- Be clear about why we collect your data and how we use it
- Explain your choices and respect your decisions
- Use your information to improve your experience with us
- Never sell your personal data to third parties for marketing purposes
What Information We Collect
During Account Registration
- Personal details: Name, email address, postal address, phone number, gender, date of birth
- Identity verification: Photo ID and proof of address documents
- Financial information: Banking details and source of funds verification
- Account credentials: Username and password
During Your Use of Our Services
- Gaming activity: How you interact with our games and services
- Website behavior: Your browsing patterns (see our Cookie Policy for details)
- Device information: Model, operating system, IP address, browser type, mobile device ID
- Communications: We may record phone calls for quality, training, and security purposes
- Social media: Information you voluntarily share or make public
Special Categories of Data
We may collect sensitive personal data related to responsible gambling and health information. We have additional security measures in place to protect this sensitive information.
Why We Collect Your Information
We collect your data for several reasons, each with a legal basis under data protection law:
To Fulfill Our Contract with You
- Provide gaming and betting services
- Process your transactions and withdrawals
- Send service messages about account updates, maintenance, or policy changes
- Manage your account and respond to your requests
For Our Legitimate Business Interests
To Personalize Your Experience
- Offer tailored recommendations based on your gaming history
- Provide relevant promotions and content
To Improve Our Services
- Enhance website navigation and user experience
- Conduct analysis and research to improve our offerings
- Test new systems and upgrades
- Evaluate marketing effectiveness
To Communicate with You
- Contact you about our services via phone, email, or social media
- Manage promotions and competitions
- Conduct customer surveys and market research
- Respond to your questions and complaints
To Keep Gaming Safe and Enjoyable
- Prevent fraud and detect suspicious activity
- Ensure compliance with our terms and conditions
- Verify you have sufficient funds for transactions
To Comply with Legal Obligations
- Anti-money laundering requirements
- Regulatory compliance
- Tax obligations
- Court orders or legal proceedings
With Your Consent
- Special categories of data processing
- Marketing communications
- Optional features or services
When We Share Your Information
We generally do not share your personal information with third parties for marketing purposes. However, we may share your data in these circumstances:
- Legal requirements: When required by regulators, courts, or law enforcement
- Verification and fraud prevention: With trusted third parties for identity checks and security purposes
- Service providers: With companies that help us provide our services (payment processors, technology providers, auditors)
- Business transfers: If we sell or transfer our business, your information may be included in the transaction
- Legal protection: To establish, exercise, or defend our legal rights
When we share your information, we ensure it will only be used for the purposes outlined in this policy.
How Long We Keep Your Data
We retain your information only as long as necessary for the purposes we collected it. Specific retention periods include:
- Active customers: We keep your data while you use our services
- Closed accounts: We retain data for 5 years after account closure to comply with anti-money laundering regulations
- Legal obligations: Some data may be kept longer to comply with specific legal requirements or to defend potential legal claims
Your Rights
You have several rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Ask us to update or correct inaccurate information.
Right to Deletion
Request deletion of your personal information in certain circumstances, including:
- When the information is no longer necessary
- When you withdraw consent (where consent was the legal basis)
- When processing is unlawful
- When required by law
Right to Restrict Processing
Ask us to temporarily stop using your information while we resolve disputes about accuracy or lawfulness.
Right to Data Portability
Receive your personal information in a machine-readable format to transfer to another service provider.
Right to Object
Object to processing based on our legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Withdraw your consent at any time where we rely on consent for processing.
Rights Regarding Automated Decision-Making
We use automated systems for:
- Tailoring products and services
- Fraud detection
- Account opening checks
- Risk assessment
You have the right not to be subject to decisions based solely on automated processing that significantly affect you.
To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within one month of your request.
Security and Confidentiality
We take data security seriously and implement robust measures to protect your information:
- Encryption: All sensitive data is encrypted during transmission
- Secure payments: Our payment providers encrypt your financial details
- Regular testing: Third-party security experts test our systems multiple times per year
- 24/7 monitoring: Our intrusion detection system monitors for threats around the clock
- Fraud prevention: Dedicated fraud department with advanced detection systems
If you notice any suspicious activity on your account, contact us immediately.
Complaints
If you have concerns about how we handle your personal data:
- Contact our Data Protection Officer at [email protected]
- If unsatisfied with our response, you can complain to your national data protection regulator
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated prominently, including by email where appropriate. Continued use of our services after changes indicates your acceptance of the updated policy.
Your Responsibilities
By using Katanaspin, you agree to:
- Provide accurate and complete information
- Keep your information up to date
- Notify us of any changes to your details
Providing false or incomplete information may result in account suspension or termination without compensation.
For questions about this Privacy Policy, contact our Data Protection Officer at [email protected].